FAQ's

Frequently Asked Questions (FAQs)

Welcome to the Trend Mandi FAQs section! Below are answers to the most common questions our customers ask. If you still need help, feel free to contact us at support@trendmandi.com.

1. What is Trend Mandi?

Trend Mandi is an Indian e-commerce platform offering trendy and affordable fashion, lifestyle, and home products. We aim to deliver high-quality items at great prices, right to your doorstep.

2. How can I place an order?

Placing an order is simple:

  1. Browse products on our website.

  2. Select your preferred item, size, and quantity.

  3. Click “Add to Cart” and proceed to checkout.

  4. Enter your shipping and payment details.

  5. Confirm your order.

3. What payment methods do you accept?

We accept the following payment options:

  • UPI (PhonePe, Google Pay, etc.)

  • Debit/Credit Cards (Visa, MasterCard, Rupay)

  • Net Banking

  • Cash on Delivery (COD) — available in select locations

4. How can I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can use this link to monitor the real-time status of your delivery.

5. How long does delivery take?

Delivery usually takes 5–7 business days, depending on your location. Remote areas may require a bit more time.

6. Can I change or cancel my order?

Orders can only be changed or canceled within 2 hours of placement. After that, we begin processing, and changes may not be possible.

7. What is your return and refund policy?

We accept returns within 7 days of delivery for most products. Items must be unused and in their original packaging. To initiate a return or refund, please email us at support@trendmandi.com with your order details and issue.

For more, read our Refund Policy.

8. What if I receive a damaged or incorrect item?

We’re very sorry! Please contact us within 48 hours of receiving the product with photos of the issue. We will arrange a replacement or refund as needed.

9. Is it safe to shop on Trend Mandi?

Yes, absolutely. Our website uses SSL encryption and secure payment gateways to ensure your data and transactions are fully protected.

10. How do I contact customer support?

We’re always here to help. Have questions or need help? Message us on-

📧 Email: support@trendmandi.com
📲 WhatsApp Number: +91 98765 43210
🕒 Support Hours: Monday to Saturday, 10 AM – 7 PM